- On January 3, 2017
- 0 Comments
- Antimalware, Antivirus, Dell, ftc, Microsoft, phone scam, Tech support scam, TSS, windows team
First and foremost, we at Majesty Computer Services wish you a Happy New Year! We want to start off the new year by helping you to stay safe(er) online.
You’ve probably gotten the email from the Nigerian prince (*cough* scammer), however, this one is a bit closer to home. Tech support scams popped up around 2008. Over these years, they have have gotten more popular, propelling them into a million dollar industry. These scammers will claim they are from Microsoft, the “Windows Support Team”, Dell etc. Do not believe them; do not give them your information.
Microsoft will never randomly call you like this. They don’t care if your computer has a virus. They are more interested in selling you a PC.
The Scam Goes a Little Something Like This
- a. You get a malicious pop-up on your screen stating that your computer is infected
b. You get a call from someone with a heavy accent (usually Indian, with a poor command of the English language) saying they’re from Microsoft, where they claim that they are getting “notifications on their system(s)” that your computer is infected
c. You may have been searching for tech support and landed on the scammers website
- They require access to remotely log onto your computer to clean the virus. They’ll need you to download their “special support software,” which they’ll give you a link for
- After they log into your PC, they trick you into thinking that your computer is infected by fabricating error messages by using the command prompt (CMD) or the like
- Finally, they will ask you to pay, via credit card to remove the non-existent “virus” from your computer.
What To Do If You Are Called
- Options: a) Don’t answer, especially if the number is from a strange area code — these scammers generally don’t leave a voicemail. b) Hang up immediately. c) Our favorite: tell them you don’t have a computer. Know that you are a number on their list. They’ll eventually move on to the next person on their list.
- If you get a persistent pop-up, do not click “yes” or call the number. Generally these are not pop-ups from within the operating system (OS), they are from your browser (Google Chrome, Mozilla Firefox, Internet Explorer, Edge etc.) Turn your computer off and run a anti-virus (anti-malware) scan. PS: For a limited time, you get a free antivirus software when you purchase our Virus Removal service.
What To Do If You’ve Already Been Scammed
We understand; we all make mistakes. We get it, these scammers can be very convincing. Know that you are not alone. They know we rely heavily on our computers, which is why they prey on us. If youve already been scammed, here is what you can do:
- Call you bank. If you have been charged, have them reverse the charges. Shred that card and get a new one.
- File a complaint with the FTC at ftc.gov/complaint.
- File a police report, if applicable
Finally, give us a call at (240) 319-8862 . We will make sure that your computer is clean and that they no longer have access to your PC.